Contact Centre Advisor

327/2021
Highly competitive salary
Dalgety Bay
Fife
Permanent
John Clark Motor Group
John Clark Contact Centre Dalgety Bay
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Contact Centre Advisor/Contact Centre Service Advisor - HOME WORKING

Training will be based for 2 weeks in Dalgety Bay

Are you enthusiastic, confident and self-motivated? This could be the opportunity for you! John Clark Motor Group are seeking a professional Contact Centre Advisor/Contact Centre Service Advisor. This is an excellent opportunity for an individual who is seeking a move to join a progressive company.

This is a role for someone who is passionate about customer services and go above and beyond for customers across the board. You must display a true team ethic and desire to grow and develop within the business.

Contact Centre Advisor/Contact Centre Service Advisor key job requirements

  • Answer and administer inbound and outbound service calls
  • Book accurate service appointments to our live workshop diaries
  • Advise and upsell the additional work required
  • Arrange vehicle collection/deliveries or loan cars
  • Ensure all customer details are accurate and up to date on the DMS
  • Communicate with professional confidence and assurance
  • Deliver the highest levels of service and customer satisfaction

Skills Contact Centre Advisor/Contact Centre Service Advisor will require

  • Excellent keyboard and computer skills
  • Articulate, punctual and ability to organise workload
  • Good organisational and communication skills
  • Able to work as a member of a team

Contact Centre Advisor/Contact Centre Service Advisor required experience

  • Customer focussed related role
  • Previous experience within the Motor Industry is preferred
  • Previous experience in a high-volume dealership is preferred
  • Previously worked in a Reception/Telephone position.

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 28 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

Our Company Benefits

From day one colleagues will be welcomed to our fantastic package of benefits. We try hard to make sure that we offer a broad choice of benefits to make John Clark Motor Group a great place to work and buy vehicles and we review this yearly with us just recently adding the Employee Assistance Programme to this long list. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.

In addition to our company benefits, John Clark Motor Group understand how important it is to value our team members’ loyalty and commitment, and we love to say ‘Thank You’. We have in place a ‘long service recognition’ scheme for those that reach key milestones of continuous service with us, including 1 week’s additional holiday and a variety or bonuses throughout the years.

Award winning In-house and manufacturer training
Award winning In-house and manufacturer training
Cycle to work scheme
Cycle to work scheme
Group contributory pension scheme
Group contributory pension scheme
Holidays 28 days
Holidays 28 days
Industry leading discounted Employee Car Scheme
Industry leading discounted Employee Car Scheme
Industry leading salary & bonus package
Industry leading salary & bonus package
Employee Assistance Programme
Employee Assistance Programme
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