Customer Relation Executive

343/2021
Highly competitive salary
Aberdeen
Aberdeen
Permanent
Motorchoice
Aberdeen Motorchoice
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Customer Relation Executive – Motorchoice

This is an exciting opportunity to join the Motorchoice Division, part of the John Clark Motor Group. As a forward-thinking business, we are seeking to progress our e-commerce proposition and improve our customer’s online purchasing experience by introducing a dedicated digital team. This team will manage all online enquiries and orders and will work closely with the Digital Team to ensure that our customers buying experience is seamless whether they are buying in store or at home via our e-commerce channel.

Purpose of the Role

In this critical role, you will be dealing directly with customers on the phone, via email or live chat.  You will be the first and maybe the only contact the customer will have with the business, so you need to represent the John Clark Motor Group accordingly. You will be expected to help customers navigate our digital platform when processing an order and answer any questions they may have, with the support of our Site based teams as and when required.

You will be part of the team and will be responsible for dealing with all online enquiries and working closely with those customers who decide to progress their order online.

Key Responsibilities

•           Support customers when they place an order through our online platform

•           Manage and deliver an exceptional customer experience from the point of first contact through to a sale or end of the lead (occasionally helping during the order process too)

•           Seek support for product related questions from the centre teams and divert queries if unable to address them

•           Seek support when answering financial information questions from the centre teams and divert if unable to address them

•           Prioritise daily tasks to focus on delivery of an exceptional customer experience

•           Work closely with other members of the business to achieve positive customer outcomes (Digital fulfilment, dealership teams, digital sales manager and digital admin)

•           To adhere to business working policies and procedures

•           Respond to inbound customer calls & messages relating to vehicles and potential orders

•           Establish rapport and trust with the customer to support potential buying decisions

•           Updating our CRM system with customer contact information for future marketing activities

•           Provide all your customers with help to create online accounts as needed

•           Manage all live chat enquiries coming into the business during the working day only

 

Key Skills & Experience

•           Customer focussed with experience in either a sales or customer service-related role

•           Experience of communicating with customers over the phone, virtually or in person

•           Strong negotiating and influencing skills

•           Familiar with working in a regulated environment

•           Confident and outgoing

•           Highly organised and structured

•           Ability to develop and maintain internal and external relationships

•           Likes working to and meeting deadlines and targets

•           Logical with a high level of attention to detail

•           Proactive and likes to get things done

•           Driven and highly motivated

Personal Skills

•           Strong cross functional thinking, able to grasp business priorities

•           Reliable, flexible, well organised, accurate, results orientated

•           Great listener who is personable and willing to adapt to different styles

•           Ability to work alone or as part of a team

•           Comfortable explaining complicated things in an everyday way

•           Dedication to providing great customer service

•           Easy to get on with and builds rapport quickly

•           Enjoys learning and absorbs new information quickly

 

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 28 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

If this sounds like you and you would love to be part of John Clark Motor Group then please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application

 

 

 

 

 

 

 

 

 

Our Company Benefits

From day one colleagues will be welcomed to our fantastic package of benefits. We try hard to make sure that we offer a broad choice of benefits to make John Clark Motor Group a great place to work and buy vehicles and we review this yearly with us just recently adding the Employee Assistance Programme to this long list. Our aim is to make our benefits easily accessible, simple to understand and great value for all our colleagues.

In addition to our company benefits, John Clark Motor Group understand how important it is to value our team members’ loyalty and commitment, and we love to say ‘Thank You’. We have in place a ‘long service recognition’ scheme for those that reach key milestones of continuous service with us, including 1 week’s additional holiday and a variety or bonuses throughout the years.

Award winning In-house and manufacturer training
Award winning In-house and manufacturer training
Cycle to work scheme
Cycle to work scheme
Group contributory pension scheme
Group contributory pension scheme
Holidays 28 days
Holidays 28 days
Industry leading discounted Employee Car Scheme
Industry leading discounted Employee Car Scheme
Industry leading salary & bonus package
Industry leading salary & bonus package
Employee Assistance Programme
Employee Assistance Programme
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