IT Field Service Technician (Apprentice)

IT Field Service Technician (Apprentice)

Department: Group IT

Reports To: ServiceDesk Team Lead

Rev Up Your Career with John Clark Motor Group

Are you a tech enthusiast with a passion for problem-solving and a drive to learn? John Clark Motor Group is looking for an ambitious IT Field Service Technician (Apprentice) to join our dynamic Group IT team.

This role offers the perfect blend of flexibility and hands-on experience. 

The Role

This isn't just a "fix-it" job—it’s the starting grid for a long-term career. As the face of IT for our dealerships, you will bridge the gap between our remote ServiceDesk and physical showroom operations, ensuring our teams have the technology they need to deliver exceptional service.

Your Key Responsibilities

• Field & Onsite Support: Deliver responsive IT support across our Scottish dealership locations. You’ll install hardware (PCs, laptops, mobiles), diagnose Wi-Fi issues, and act as the key IT contact for site staff.
• ServiceDesk & Remote Support: Provide 1st line support via the ServiceDesk, troubleshooting incidents and managing tickets within agreed SLAs.
• Infrastructure & Systems: Support Microsoft 365, Windows environments, and specialist automotive tech like workshop diagnostics and showroom displays.
• Asset Management: Build and deploy IT equipment, ensuring all assets are tracked and documented throughout their lifecycle.

Work Pattern & Travel

• Hybrid Balance: 4 days based on-site or travelling to showrooms across Scotland; 1 day working from home.
• On the Road: Regular travel is a core part of this role, providing variety and the chance to work across our diverse portfolio of brands.
• Flexibility: Occasional out-of-hours work may be required to support major projects or site upgrades.

What We’re Looking For

• Full UK Driving Licence (Essential): You must be comfortable with regular travel across Scotland.
• Customer First: A strong service mindset with excellent communication skills.
• Problem Solvers: An organized individual who can think on their feet and prioritize tasks.
• Ambitious: A genuine commitment to completing your apprenticeship and progressing through our Engineer Development Pathway.

The Career Pathway

We believe in growing our own talent. This role follows a clear trajectory:

1. Apprentice IT Technician
2. IT Field Service Technician
3. Field Engineer / 2nd Line Support / or Business Systems Analyst

What’s in it for you?

• Structured training and industry-recognized certifications.
• A blend of remote flexibility and engaging on-site work.
• A supportive "one-team" culture in a fast-paced, premium industry.

Ready to join the team?

If you have the drive to succeed and the technical curiosity to match, we want to hear from you.