Sales Retention Specialist
OTE £50k UNCAPPED, HYBRID WORKING, PLUS LOTS MORE BRILLIANT BENEFITS
John Clark Motor Group is a market leader in automotive retail, representing prestigious brands like BMW, Audi, VW and Jaguar Land Rover. We are looking for a highly motivated and tenacious Sales Retention Specialist to join our team.
This is a critical, target-driven role where you are directly responsible for ensuring our customers stay within the John Clark family, guaranteeing their next purchase is made with us—not the competition.
Your Key Focus as Sales Retention Specialist : Converting Loyalty into Revenue
- You will manage the most valuable pipeline in the business: our existing customer base. This is a phone-based sales role requiring exceptional persuasion and persistence.
- Proactively manage the CRM to identify customers in the final 6-12 months of their lease or finance agreement. This is your exclusive, high-value sales pipeline.
- Contact customers to advise them on options, new models, and equity, securing a confirmed, high-quality sales appointment for our Sales Executives.
- Effectively negotiate and handle objections related to contract terms, trade-in value, or competitive offers to prevent the customer from leaving the Group.
- Act as the primary contact to nurture long-term relationships, building a loyalty bridge directly to the next sale.
What We Are Looking For:
- Sales Acumen: A proven track record in a target-driven sales, telesales, or high-value customer retention environment is essential. Automotive experience is a bonus, but your passion for selling and earning is key.
- Skills: Exceptional telephone manner, aggressive yet professional negotiation skills, and a relentless focus on achieving sales targets.
- Mindset: Highly self-motivated, resilient, and driven to manage a high-volume, high-value sales pipeline.
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.
- Preferential rates on vehicle parts purchases and servicing.
- Industry leading discounted Employee Car Scheme
- 30 Day Holiday
- Award winning In-house and manufacturer training
- Cycle to work scheme
- State of the arts dealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Career development opportunities
So… What happens next?
Like the sound of this position? Once applied, our Recruitment Team will review your CV. If suitable, a member of the team will contact you to advise your CV has now been sent to the hiring manager.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
