Service Advisor

Service Advisor

OTE up to £34k plus many more fantastic benefits

A fantastic opportunity has arisen to work at Volvo Cars in Edinburgh as a Service Advisor

Do you have what it takes to work in a highly demanding customer focused role? Are you confident and motivated to provide a high level of customer satisfaction?  This is a critical customer focused role which demands the highest levels of professionalism and customer care. 

The Role as Service Advisor

• Evaluate customer needs on servicing or repair requirements, in line with Vehicle Health Checks
• Ensure the customer is aware of all applicable costs and the progress of repairs in a timely manner and competently handling objections
• Coordinate internally with the workshop colleagues to progress the vehicle through the service process
• Deliver exceptional customer service in order to achieve the customer satisfaction set objectives whilst adhering to the manufacturer standards and dealership procedures
• Maintain accurate customer details to ensure customer database is up to date
• Up to date knowledge on additional products and services is essential
• Work in line with all service and warranty policies of both group and manufacturer

Skills & experience we know will help Service Advisor succeed in this role

• Previous Customer Service experience is preferable
• Deliver first class service to achieve company and manufacturer objectives
• Self-motivated with experience of achieving targets
• Confident and professional communication skills

If you’ve got it, we want it and in return you will benefit from us:

• 6 weeks holiday (30 days per year, full time) increasing with length of service
• Additional earning potential through bonus
• Careers development opportunities (click here for more info on our team stories)
• Award winning In-house and manufacturer training
• Access to Colleague car purchase schemes
• Group contributory pension scheme
• Life assurance
• Industry leading employee discount platform at a wide range of high street & online providers
• Employee support available from trained specialists, 24/7/365 for emotional, mental, legal requirements
• Colleague uniform provided
• Preferential rates on borrowing and saving schemes
• Family Fun Days and dealership events
• Preferential rates on vehicle parts purchases and servicing.
• Cycle to work scheme

So… What happens next?

• Like the sound of this position? Apply online and our Recruitment Team will review your CV and provide an update.  Due to the volume of applications we receive for some roles, you may receive an automated update.  For more information on our recruitment process, please visit here.
• Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification will be required